As Lâlehan Lokum ve Şekerleme Gıda Sanayi Ltd. Şti. ("Lâlehan"), we process your personal data as the data controller under the Turkish Personal Data Protection Law No. 6698 (KVKK), as described in this notice. Our address: Dumlupınar Mah. Kurtuluş Cad. No: 58, Merkez / Afyonkarahisar.
Personal data processed
- Identity and contact: full name, phone, email, delivery address
- Order details: products, personalised label texts (names, dates, baby's name), payment and invoice records
- For retailer applications: company name, tax certificate, outlet details and photos
- Website use: IP address, cookie data, batch lookup records
Purposes and legal grounds
Your data is processed to prepare and deliver orders, print personalised labels, assess retailer applications, invoice and meet traceability obligations under food legislation. Your data is processed on the legal grounds of entering into and performing a contract, complying with a legal obligation and our legitimate interest under Article 5/2 (c), (ç) and (f) of the KVKK. Commercial electronic messages such as campaigns, holiday announcements and newsletters are sent only with the consent you give under Law No. 6563; you can withdraw it via the link in every message or through the IYS (Message Management System).
Transfers
Your data is shared only as necessary with cargo companies, payment institutions, our e-invoice provider and, on request, authorised public bodies. Label texts are shared only with our printing supplier for printing.
Retention
Order and invoice records are kept for 10 years, personalised label texts for 3 months after delivery and rejected retailer applications for 1 year.
Your rights
Under Article 11 of the KVKK you have the right to learn whether your data is processed, to request information, to learn whether it is used for its purpose, to know the third parties it is transferred to, to request correction of incomplete or inaccurate data, to request deletion when the conditions are met and to object. You can send your requests to kvkk@lalehanlokum.com.tr or in writing to our company address; requests are answered free of charge within 30 days at the latest.